Ahmed Fazlay Kabir

Ahmed Fazlay Kabir is an experienced professional in customer service and operations management with a career spanning over a decade. Currently serving as Manager of Customer Service at Guardian Life Insurance Limited since August 2023, Ahmed is responsible for overseeing customer service operations and managing complaint and sales lead processes. Prior experience includes roles as Assistant Operations Manager at Genex Infosys Limited, where Ahmed managed content moderation operations, and Assistant Manager QC at Aleshamart, focusing on quality assurance strategies. Previous positions include Customer Center Manager at MobiCare Technologies Ltd., Customer Care Center Manager at Edison Group, Executive at BRAC Bank Limited, Customer Care Agent at Rahimafrooz (Bangladesh) Ltd., and Assistant Officer at Trust Bank Limited. Ahmed holds a Bachelor's Degree in Finance and Economics from East West University and has a solid educational background in science from Jessore City College and Jessore Zilla School.