James Johnson

James Johnson is the IT Systems Administrator at Guernsey. James was previously a Quality Engineer at Saint-Gobain from December 2018 to January 2021. In this role, they trained management staff on internal audits and assisted in customer and supplier audits for ISO and cGMP, managed the customer complaint, internal events and corrective action systems, and championed continuous improvement efforts using 5S, WCM and Lean Six Sigma methodologies to ensure continuity of product quality. James also supported the development of FMEAs and Control Plans for testing and production control, designed in-process quality control checks and communicated parameters/specifications to the production department, supervised, trained, and directed quality technicians and production operators in meeting established standards for product quality and customer satisfaction. Prior to their role at Saint-Gobain, James was the Quality Assurance Chemist at SI Group from August 2012 to November 2018. In this role, they were responsible for conducting physical and chemical testing of raw materials, in-process materials, and finished products according to established methods, specifications, and procedures. James also performed root cause analysis of out-of-specification results, developed corrective actions to prevent recurrence, and created monthly reports summarizing the laboratory's testing activities. James began their career as the PSC Team Lead at New England Home Therapies from November 2009 to July 2012. In this role, they were responsible for leading a team of patient service coordinators in providing customer service and scheduling patient appointments. James also handled escalated customer inquiries and issues, and conducted monthly team meetings to discuss process improvements.

Some of their coworkers include Patrick Niblock - IT Support Specialist II. James Johnson reports to Darren Scheller, Director of IT.