Sophia Fitzgerald

Sophia Fitzgerald has a wide range of work experience. Sophia began their career in 2012 as a Recruitment Resourcer at The Global Edge Consultants. In 2013, they became a Key Account Manager and then a Client Account Manager at SilverDoor. In 2017, they were a Customer Experience Manager at MadeComfy. In 2018, they joined L'Abode Accommodation as a Head of Customer Operations and a Senior Client Relationship Manager. In 2021, they became an Account Executive - APAC SMB & Enterprise at Guesty. Throughout their career, Sophia has been responsible for managing the implementation of business guidelines and strategies, mapping customer journeys end-to-end, setting up automation, analysing and reporting on marketing campaigns, creating and driving client relationship strategies, project managing new technology implementations, introducing new software to improve operational efficiency, introducing innovative technologies to optimise pricing strategies, and pricing and occupancy management.

Sophia Fitzgerald attended Bradfield College from 2007 to 2009 and Leeds Beckett University from 2009 to 2012, where they earned a Bachelor of Arts (B.A.) in Business and Management.