Gourab (Joy) Mitra is a professional in market research and operations with extensive experience across various roles. Currently serving as a Market Research Project Manager at Guidepoint, Gourab has previously held positions such as Senior Market Research Analyst and Market Research Analyst at iResearch Services. Additionally, experience includes roles as Operations Coordinator and Sr. Customer Service Associate at Firstsource, along with Sr. Customer Service Associate at Serco and Sr. Customer Service Representative at Tracmail (India) Services Pvt. Ltd. Gourab holds a Diploma in Financial Accounting from Alison and has a background in education from S.M. Joshi College, where studies were completed from February 2008 to April 2014.