Anissa G.

Anissa G. is a dedicated customer support professional with extensive experience across various roles in customer experience and support. Currently serving as a Member Support Specialist I at Guild, Anissa provides high-volume support to learners, focusing on accurate and empathetic resolution of inquiries. Previous experience includes a Customer Success Associate role at Guideline, where Anissa handled Tier 2 technical inquiries related to 401(k) benefits, and a Customer Experience Associate position at Melio, achieving an 85% customer satisfaction rating. Anissa has also held leadership roles, including Assistant Manager and Customer Experience Assistant Manager at Brilliant Earth, guiding teams to exceed sales targets and deliver exceptional service. Early career experience includes management positions at Claire's and Barnes & Noble, demonstrating strong capabilities in team leadership, training, and customer engagement. Anissa holds a high school diploma from Westminster High School.