Ben Watson is a seasoned professional with extensive experience in customer success and account management across various industries. Currently serving as a Senior Account Manager at Guild since November 2025, Ben previously held the role of Customer Success Manager for Healthcare and Life Science at Exostar, managing a significant $20M+ portfolio. Prior to Exostar, Ben contributed to Definitive Healthcare in multiple customer success roles, achieving impressive renewal and upsell rates while driving customer engagement through innovative strategies. Ben's earlier experience includes managing B2B accounts at Content Enablers, enhancing online engagement as a Social Media Manager at Integrity Risk International, and organizing high-profile embassy events at the American Embassy Employee Association in London. Ben holds a Bachelor's degree in Marketing Management with a focus on Digital Media Strategy from Virginia Tech.
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