Hayley West

Hayley West is an experienced professional in member resolution and customer service, currently serving as the Member Resolution Team Lead at Guild since September 2021, where responsibilities include resolving complex issues, analyzing data to address escalated tickets, and coordinating with cross-functional teams. Prior to this role, Hayley spent a decade at the University of San Diego, initially as a One Stop Counselor addressing financial aid, billing, and registration inquiries, and advancing from an Executive Assistant to this position. Educational qualifications include a Graduate Certificate in Communication Management with a focus on User Experience Strategy from the University of Denver and a Bachelor of Arts in Communication and Media Studies from the University of San Diego.