Shadai Prack

Shadai Prack is an experienced professional with a strong background in member administration and customer service. Currently serving as Member Administration Specialist III at Guild, Shadai manages learner requests and employer partner escalations, while also acting as a subject matter expert. Previous roles include Reimbursement Specialist and Admission Advisor at Orbis Education, as well as Admissions Counselor at 2U, where responsibilities ranged from student recruitment to academic planning. Earlier career experiences include customer service roles at Agora Financial, francesca’s®, dELiA*s, and Christmas Tree Hill, showcasing a consistent ability to enhance operational efficiency and support team training. Shadai holds a Bachelor of Science degree in Fashion and Retail Management from The Art Institute of York-Pennsylvania.