İbrahim Tepe

İbrahim Tepe is currently a Business Application Support Analyst at Gunvor Group Ltd since May 2023. Prior to this role, İbrahim served as a Software Support Analyst at Sovos from May 2022 to May 2023, where responsibilities included providing advanced IT client support in cloud and on-premise environments via Salesforce, managing client requests based on service level agreements, and analyzing data using various tools. İbrahim also worked with MySQL databases to address client errors and updated visual designs in e-Invoices through XSLT. Collaborative efforts were made with Sales, Software Development, and Product teams using JIRA, and contributions were made in the Software Development Life Cycle, particularly in testing. İbrahim holds a Bachelor's degree in German Language Teaching from Anadolu University, completed between 2015 and 2020.