Ingrid Petrone is a Product Coordinator with expertise in financial services and conversational AI solutions. Currently serving as the Manager of Customer Success at Gupshup, they previously played a key role at Banco PAN, where they led digital strategies and contributed to significant credit portfolio growth. With a strong background in managing teams and projects, Ingrid has implemented innovative chatbot solutions and enhanced customer experiences across multiple roles. Their educational credentials include a Lato Sensu postgraduate degree in Agile Management and Project Innovation, alongside various certifications in data analysis and negotiation.
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