Rafael Enrique Gómez Elías

Rafael Enrique Gómez Elías is a skilled professional in the field of conversational development, currently serving as the Chatbots Tech Lead at Sinch since April 2023, where responsibilities include promoting best practices and enhancing chatbot development through a peer review program. Prior experience includes a role as a Conversational Developer at Tata Consultancy Services, focusing on NLU model creation and multilingual chatbot development, and serving as a team leader and specialist at Auronix, where Rafael built KPIs to optimize internal processes and standardized chatbot creation. Rafael's earlier experiences include an internship at FUNDES, specializing in sustainable project methodology, a specialist role at Apple, and a supply chain internship at Telefónica. Educational qualifications include a degree in Engineering with a focus on Sustainable Development from Tecnológico de Monterrey.