Fernanda Mendes is a specialist in performance and project management currently working at Arco Educação as a Performance Specialist since 2025. With a robust background in Customer Success and a focus on retention and continuous improvement in SaaS/EdTech, Fernanda previously held roles at various companies, including Gupy as a Senior Customer Success Consultant from 2021 to 2025, and Marsh & McLennan Companies as an Account Executive from 2013 to 2014. They earned a Bachelor's degree in Business Administration from Centro Universitário Ibero-Americano and completed a short course in project management at Escola Superior de Agricultura Luiz de Queiroz - ESALQ/USP in 2025. Fernanda’s career reflects a strong commitment to enhancing customer experiences and project outcomes.
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