Guru
Melissa Gati is an experienced Salesforce professional currently serving as the Lead Salesforce Architect at Guru since July 2023, with expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and CPQ. Prior to this role, Melissa held positions as a Senior Salesforce Architect at dscout and as a Senior Salesforce Engineer and Salesforce Administrator at TransUnion, where significant contributions included developing scalable solutions and managing a global organization with over 5,000 users. Melissa began their career in various roles, including Sales Coordinator and Salesforce Administrator at Braintree and Inventory Management Analyst at Groupon, showcasing a comprehensive background in sales operations and marketing, with a Bachelor of Science in Marketing from the Gies College of Business at the University of Illinois Urbana-Champaign.
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Guru
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Guru is a Knowledge Management Network, utilizing AI to make sales, support, and customer success teams better at their jobs. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.