Alma Favila

Alma Favila is an experienced professional in customer success and experience operations, currently serving as the Manager of Customer Success at Gus Chat since February 2023. Prior to this role, Alma was the Head of Customer Experience Operations at MerKomuna from August 2022 to February 2023. Alma's career includes significant positions at Jüsto, where roles ranged from Lead Customer Success to Customer Experience Coordinator, and at Gym Water as a Trade Marketing specialist. Alma holds a degree in Sobrecargo de Aviación from Escuela de Aviación México and is pursuing a Master's in Marketing from Instituto Politécnico Nacional, where Alma completed an undergraduate education from 2013 to 2016.