Santiago Derrant serves as the Director of Innovation at EY since March 2023, focusing on SupplyER, a tool designed to assist companies in meeting outsourcing legal requirements efficiently. With extensive experience in innovation and customer service, Santiago also holds the position of Chief Innovation Officer at Gus Chat since May 2016. Previous roles include Customer Service Manager and Innovation Strategist at Ericsson, as well as Customer Support Specialist and Junior Software Engineer at Telefónica. Santiago began their career as an Associate Software Developer at Terra. Academic credentials include a Master of Business Administration in Customer Service Management from The University of Texas at Austin and a Bachelor's degree in Systems Engineering from Tecnológico de Monterrey.
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Gus Chat
#LetsChatWithBots They are a Mexican company focused on the development and licensing of smart chatbots for the Spanish speaking market.Gus chat was founded in the middle of 2015 like a personal assistant through chat to which you could ask almost anything. With the vision of scaling up the business, we strongly opted for the development of atechnological product capable of automating the operation. The end product turned out to be so powerful that it opened up an even more interesting business opportunity: to license the technology to be applied in the operation of third parties (B2B).With headquarters in Mexico and a growing expansion in Spain and Latin America Gus Chat is committed to being the best in its class in terms of user experience, technology and innovation.