Grace Torres, CPTD, is a Senior Director of Learning & Development with over 10 years of experience in talent management and development. Currently serving as the Head of Learning and Development for Gusto, they lead strategic initiatives aimed at enhancing the effectiveness of customer service teams. Previously, Grace held various leadership roles at companies such as Warner Bros. Discovery and Indigo, where they focused on talent initiatives, employee experience, and performance management. Grace is pursuing a Bachelor of Arts in Theatre and a Bachelor's Degree in Psychology at Texas A&M University-Corpus Christi.
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