Nataly Kincaid

Nataly Kincaid (Salomon) is a seasoned operations professional with extensive experience in the onboarding and benefits sectors. Currently serving as Senior Operations Manager at Gusto since October 2018, Nataly successfully established a new segment within Broker Onboarding, leading to streamlined processes and improved customer service scores. With a focus on team empowerment, Nataly managed a team of 10-20 onboarding account managers and implemented cross-functional training that significantly enhanced team trust and employee knowledge. Prior to Gusto, Nataly excelled as a Business Automation Specialist at Thryv, where achievements included ranking in the top 10% of the company and being recognized as an Emerging Leader. Nataly began a career in sales as a Sales Representative at Fred Loya Insurance Agency, where notable success included exceeding premium and new business goals.