Nihchal Suri is a highly skilled professional with extensive experience in human resources and customer service. Currently serving as a Senior People Services and Experience at Gusto since January 2022, Nihchal adeptly manages and resolves a significant volume of HR-related tickets while leading stakeholder training to enhance team readiness for Tier 1 support. Previous roles at Gusto include developing effective onboarding plans and orchestrating a high volume of interviews that consistently met service level agreements. Nihchal's earlier experience includes customer service roles at Apple and Victoria's Secret, where exceptional customer engagement and sales contributions were demonstrated. Nihchal holds a Bachelor of Science in Business Administration with a concentration in Marketing from San José State University.
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