Rachel Mitchell

Rachel Mitchell is an experienced Operations Manager at Gusto, specializing in the coordination of broker of record transfers for small group health benefits and ensuring seamless integration onto the Gusto platform since January 2018. Rachel has a robust background in customer success from FullContact Inc., where responsibilities included managing 75 client accounts, driving product adoption, and advocating for customer needs. Previously, Rachel served as an Event Manager and Customer Care Representative at ReadyTalk, where expertise in support and event management was developed. Educationally, Rachel holds a BA in Classics with a minor in Political Science from the University of Colorado Boulder, complemented by earlier roles in the Technology Transfer Office at the University of Colorado, focusing on intellectual property management.