Robert Mastronardi

Robert Mastronardi is a Senior Benefits Escalations & Quality Analyst at Gusto since October 2020, specializing in resolving complex group and member-level escalations for over 300,000 small and medium-sized businesses across the U.S. Responsibilities include facilitating outreach with insurance carriers, identifying escalation trends, and recommending process improvements. Previously, Robert served as a Benefits Advisor and Benefit Operations Specialist at Gusto, enhancing client experience through expert advisement and quality assurance. Past roles also include Human Resources Technician at Denver Public Schools and Human Resources Shared Services Coordinator at Vail Resorts, which focused on operational HR tasks and compliance. Robert held leadership positions within Phi Theta Kappa Honor Society, contributing to organizational development, and holds an Associate of Arts degree in Communication from the Community College of Denver.