Thales Soares

Thales Soares is an experienced Information Technology Operations Manager currently at GWCloud, where responsibilities include managing international project operations exceeding $10 million monthly, overseeing multiple support teams, and implementing effective incident management processes. Prior experience includes significant roles at Unirede Inteligência em TI, where achievements encompassed expanding the customer base, boosting recurring revenue, and enhancing customer success metrics. Thales has also contributed to various project management positions across multiple organizations, demonstrating expertise in process mapping, project execution, and operational improvements. Educational qualifications include an MBA in Strategic Management of Information Technology from Pontifícia Universidade Católica do Rio Grande do Sul and a Bachelor's degree in Systems Analysis from Faculdades Rio Grandenses.