Matt Williams

Matt Williams currently serves as the Head Of Customer Support at Gymshark, a position held since November 2020. Prior to this role, Matt held multiple positions at ASOS.com from September 2016 to September 2020, including Operations Manager and Performance Manager, where responsibilities included fostering a customer-first culture and driving high performance within a large customer care team. Matt also worked as a Team Leader at ASOS, managing a team of advisors to enhance customer interactions. Earlier experience includes roles at Beko Global, where Matt was an Administration & Social Media - Process and Support Specialist and a Customer Care Specialist, along with a position as Customer Service Administrator at Dixons Retail. Educational background includes attendance at West Herts College and Mountview Academy of Theatre Arts, among others.