Sandra Garcia

Sandra Garcia is an experienced professional with a strong background in contact center and operations management. Since April 2019, Sandra has held the position of Manager at the H-E-B Contact Center. Prior to this role, Sandra served as the National Contact Center Operations Manager at Acelity from June 2017 to April 2019, where responsibilities included supporting strategic goals and achieving performance metrics. From September 2000 to December 2016, Sandra contributed to Citi as Senior Vice President of Client Experience and Culture, as well as Vice President of Call Center Operations, focusing on client training and operational management for various banking services. Sandra's career began at Morgan Stanley as Operations Manager, overseeing call center operations for stock-related services for clients. Sandra pursued education at Palo Alto College and Alamo Community College.