Heather Ridley

Heather Ridley is an experienced Operations Executive at HF Holidays since August 2017, specializing in developing innovative walking programs and managing over 40 volunteers while negotiating with local guides across Europe. Notable achievements include organizing volunteer conferences and improving guest satisfaction scores by 5% annually. Prior experience includes serving as a Guest Services Assistant at Center Parcs, where customer care for over 800 lodges was delivered, and addressing customer complaints to enhance the guest experience. Additionally, Heather undertook officer cadet training with the Royal Navy, successfully passing the Admiralty Interview Board, and has a background in environmental projects during a placement at British Gypsum. Heather holds a BEng in Mining Engineering from Camborne School of Mines.