Susan Nisbet

Susan Nisbet is an experienced professional in the loyalty and partnerships sector, currently serving as Senior Director of Loyalty & Partnerships at H World International since November 2024. Prior to this role, Susan was Vice President of Loyalty at Langham Hospitality Group, where contributions included the development and global launch of the Brilliant by Langham loyalty program. Earlier experience includes positions such as Assistant Vice President of Loyalty Marketing at Shangri-La Hotels and Resorts, where Susan led the marketing strategy for the Golden Circle program, and Director of Loyalty Marketing at Emaar, overseeing a loyalty program focused on customer engagement. Additional roles at Starwood Hotels & Resorts Worldwide included various managerial positions in operations and marketing for the Starwood Preferred Guest program across different regions. Education includes a degree in Customer Loyalty from Northwestern University - Kellogg School of Management and coursework in leading organizations from MIT Sloan School of Management.