Joacim Nilsson Ihrén

We know finding the optimal cost for the ideal availability and CX is the key challenges for customer service and support operations. Through our know-how as outsourcing partner we help clients find their optimal solution for technology, availability, processes and people. H1 abbreviates HAPPY ONE’s which marks our long-term commitment to nurture our employer brand hence offering our clients superior CX through highly skilled and motivate customer service agents marking the industry’s lowest staff turnaround rate. H1 Communication AB a part of Responda Group is a Nordic Contact Center with market leading focus in quality ISO 9001/14001 and information security ISO 27001. H1 has approximately 500 employees and manages more than 10 million customer contacts per year both in the public and private sectors and in all Nordic languages. H1 provides Contact Center services such as customer service, technical support, PKI, NOC, Switchboard and CRM services.