Morten Hyldgaard is an experienced customer success manager currently at Håndværker.dk since February 2022, where responsibilities include managing a portfolio and enhancing customer journeys to achieve high satisfaction and reduce churn. Previously, Morten served as assistant store manager at NORMAL A/S from September 2021 to February 2022, focusing on budget compliance, staff training, and ensuring optimal customer experiences. Morten has also held positions at Siemens Gamesa, including team leader and blade operator, where leadership and performance monitoring were key. Morten's career began at Expert AS as a retail associate, responsible for daily operations and sales. Morten holds various degrees, including an EUX Business qualification from Aalborg Handelsskole and training in retail and sound/image from Zealand Business College.