Monish Prem is an accomplished professional with extensive experience in customer support and technical services, currently serving as Director of Triage Services, Support & Mediation at HackerOne since November 2023. Monish has held key positions in various organizations, including Director and Head of Global Customer Support at Mode, Director and Head of Support at Microsoft | PromoteIQ, and Sr. Manager and Head of Product Quality at LinkedIn. Additionally, Monish contributes to the academic community as an Advisory Council Member for the Customer Experience Certificate Program at California State University - East Bay. Monish's career began with roles at Talisma, HP, and other firms, culminating in a Bachelor's degree in Information Technology from Periyar University.
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