May Sadek, Ph.D., is a seasoned CX and contact center leader with over 14 years of leadership experience in customer service and experience management. Currently serving as the Head of Contact Center at HALA since 2025, Sadek previously held key roles in operations management at Majorel and marketing and CRM leadership at Mawa Financial. Sadek's educational background includes a PhD in Banking and an MBA in Marketing from Colombus University, complemented by a diploma in Organizational Psychology from Cardiff School of Business.
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