Sandra Mölln

Sandra M. has extensive experience in customer service management, currently serving as Responsable de servicio al cliente at Orange since May 2018, where Sandra focuses on client experience improvement and the integration of artificial intelligence in customer service. Previous roles at Orange include Responsable de servicio atención al cliente empresa and Ejecutiva de cuentas, emphasizing client retention and business development. Prior to Orange, Sandra worked at Transcom from June 2012 to May 2018, progressively advancing from Agente de activaciones y comercialización de telefonía to Supervisora en Call Center, where responsibilities included team management and strategy development for customer retention in the telecommunications sector. Sandra holds a degree in Biology from Universidad Autónoma de Madrid, along with various certifications in process analytics, artificial intelligence in customer experience, project management, and neuroliderazgo.