Hamburg Commercial Bank
Sandra M. has extensive experience in customer service management, currently serving as Responsable de servicio al cliente at Orange since May 2018, where Sandra focuses on client experience improvement and the integration of artificial intelligence in customer service. Previous roles at Orange include Responsable de servicio atención al cliente empresa and Ejecutiva de cuentas, emphasizing client retention and business development. Prior to Orange, Sandra worked at Transcom from June 2012 to May 2018, progressively advancing from Agente de activaciones y comercialización de telefonía to Supervisora en Call Center, where responsibilities included team management and strategy development for customer retention in the telecommunications sector. Sandra holds a degree in Biology from Universidad Autónoma de Madrid, along with various certifications in process analytics, artificial intelligence in customer experience, project management, and neuroliderazgo.
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Hamburg Commercial Bank
Hamburg Commercial Bank AG (HCOB) is a private commercial bank headquartered in Hamburg, Germany. HCOB offers its clients a high level of structuring expertise in real estate financing and has a strong market position in international shipping. The bank is one of the pioneers in the pan-European project financing of renewable energies and digital infrastructure. HCOB offers individual solutions for international corporate clients as well as a focused corporate business in Germany. Reliable and timely payment products as well as other trade finance solutions also support the need of the bank's customers. HCOB is aligning its activities with established ESG criteria. Die Hamburg Commercial Bank (HCOB) ist eine private Geschäftsbank mit Hauptsitz in Hamburg. Die Bank bietet ihren Kunden eine hohe Strukturierungskompetenz bei der Finanzierung von gewerblichen Immobilienprojekten und verfügt über eine starke Marktposition im internationalen Shipping. Die Bank zählt zu den Pionieren in der europaweiten Projektfinanzierung von erneuerbaren Energien und digitaler Infrastrukturbereiche. Die HCOB bietet individuelle Finanzierungslösungen für internationale Unternehmenskunden sowie ein fokussiertes Firmenkundengeschäft in Deutschland. Digitale Produkte und Dienstleistungen für einen zuverlässigen, zeitnahen nationalen und internationalen Zahlungsverkehr sowie für Handelsfinanzierungen runden das Angebot der Bank ab. Die Hamburg Commercial Bank richtet ihr Handeln an etablierten ESG-Kriterien aus. Impressum: https://www.hcob-bank.de/de/footer/impressum/impressum/