Katherine Sullivan is the parent of an HRS alumnus. As a customer success executive, she's focused on delivering excellence to all customers by providing personalized, easy-to-access, and timely solutions effortlessly through a blend of digital and human engagements. This is accomplished through leveraging technology and precise data to maximize customer experience and reduce friction to optimize annual recurring revenue and identify highly qualified leads. She is currently a Senior Vice President, Customer Support at Salesforce.