William H.

William H. is a seasoned professional with extensive experience in operational leadership within the financial and customer service industries. Currently serving as Senior Vice President and Contact Center Director at Hancock Whitney, William oversees omnichannel contact centers, driving strategic vision for client servicing and ensuring exemplary customer experiences. Prior to this role, William held various leadership positions at Alliance One Receivables Management Inc. and Capital One, where responsibilities included operations management, client relationship oversight, and process optimization. William has demonstrated expertise in managing large teams and implementing innovative solutions to enhance customer interactions and drive operational efficiency. William holds a Bachelor of Arts degree in English from Virginia Commonwealth University.