Spa and Franchise Management

The Spa and Franchise Management team at Hand & Stone oversees the operational and strategic aspects of individual spa locations and the broader franchise network. The Manager Franchise Operations ensures consistency in service quality and supports franchise owners in achieving business goals. The Location Manager handles day-to-day spa activities, focusing on customer satisfaction and staff management. The Franchise Owner directs overall business performance, growth, and compliance with corporate standards. Together, they ensure a seamless, rejuvenating experience for guests while maintaining high operational standards.