Tony Murphy

Tony Murphy is a seasoned professional with extensive experience at Hanes Brands Australasia since April 2008, serving in various roles including Business Process Manager - People Systems, Wholesale Customer Service Manager, and Business Systems Training Manager. Notable accomplishments include the publication and launch of approximately 70 performance reports leading to sustained growth over three years, the introduction of the Net Promoter Score concept with scores exceeding +80, and the development of online FAQ forums to enhance problem-solving capabilities. Prior to their tenure at Hanes, Tony served as IT Support Team Leader at Yakka Pty Ltd, where responsibilities included formulating service level agreements, managing the software service team, and enhancing the department's reputation by implementing a client-oriented focus.