Susanne Presland

Susanne Presland has extensive experience in customer relationship management and marketing within the telecommunications and consulting sectors. Since May 2018, Susanne has been leading CRM at Hannoversche Lebensversicherung AG. Prior roles include Associate Principal at DiSellence CRM and Digital Consulting GmbH from February 2016 to February 2018, and Geschäftsführer at E-Plus Customer Support GmbH from April 2012 to February 2014, where strategic and operational responsibilities were held for a large workforce. Susanne's career at E-Plus Group / KPN Mobile International from 1999 to 2012 involved key roles such as Director of Customer Management and Head of CRM, focusing on customer orientation and cross-channel programs. Earlier positions included product management at o.tel.o and T-Mobile, and customer consulting at Karstadt. Susanne holds a Diplom Kauffrau degree in Business Administration from the University of Münster, with a focus on marketing and statistics.