Mark Jordan is currently the Technical Services Manager at HanRoy, where responsible for ensuring the effective delivery of IT services that align with organizational goals. Previously, Mark served as the ServiceNow Platform Owner at Fortescue Metals Group, leading a multimillion-dollar program to enhance various business functions through ServiceNow technology. Mark's extensive experience includes key roles at ServiceNow, managing ITSM practices across Asia Pacific and Japan, and overseeing projects for major organizations such as the Public Transport Authority and the National Audit Office. With a solid educational background that includes an MSc in Service Management, Mark has demonstrated expertise in project management, IT service delivery, and governance across diverse sectors.
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