Jasminder Kaur

Jasminder Kaur is a seasoned professional in customer service management, currently serving as the Senior Manager of Customer Service for the MENA region at Hapag-Lloyd AG since November 2023, where responsibilities include developing and executing customer service strategies aligned with business goals. Prior to this role, Jasminder held the position of Head of Customer Service for Southeast Asia at Johnson & Johnson, leading cross-sector teams to achieve operational excellence from February 2019 to October 2023. Jasminder's extensive experience also includes leadership roles at CIMB Bank Berhad, where management of call center operations and implementation of customer relationship management systems were key responsibilities, as well as a customer service supervisor position at DHL Express. Jasminder holds a Bachelor of Business Administration (HONS) in Business Human Resource Management from University Tenaga National.