Karen Wilder

Karen Wilder is the Director of CRM Customer Success at Hapi, where they manage and strengthen customer relationships through proactive engagement and communication. Previously, they served as a Project Coordinator at Newmarket, an Amadeus company, and held multiple roles at Biltmore Hotel, including Help Desk Manager and IT Trainer. Karen also worked as a Hospitality Consultant at Newmarket International and as a Hotel IT Partner Manager at Amadeus before returning to project management. They earned a Bachelor in International Business from Florida International University's College of Business between 2006 and 2008.