HAPPY, initially created as On Solutions, a customer-centric company established in 2020, specializing in customer retention and delivering exceptional customer experiences. With a strong focus on providing value to partners and their customers, HAPPY offers a wide range of high-level expertise through loyalty programs, in-depth analysis and efficient online and offline customer service.
HAPPY conduct professional market surveys and research, utilizing key metrics such as NPS (Net Promoter Score), TNPS (Transaction Net Promoter Score), and CSI (Customer Satisfaction Index). These insights empower businesses to effectively plan and execute strategic marketing campaigns that drive results.
In addition to their expertise in customer analytics, HAPPY also provides valuable services in social media management, online order management, and tele-sales. Their comprehensive approach ensures that businesses have the tools and support necessary to thrive in today's competitive market landscape.
One of HAPPY'S notable achievements is managing, the largest loyalty program in Albania, Happy Program. Happy Program stands out as the only multi-brand scheme in the country, boasting an impressive membership base of over 500,000 individuals. Through this program, HAPPY connects businesses with a vast network of loyal customers, driving engagement, and fostering long-term relationships.
With a dedication to enhancing customer satisfaction and loyalty, HAPPY is a trusted partner for businesses seeking to optimize their customer relationships, improve marketing strategies, and drive growth in the Albanian market.

Happy / Happy Pay

Daniela Malaj

This department focuses on enhancing customer satisfaction and retention through loyalty programs and data analysis.

Customer Loyalty

This department provides strategic direction and oversight for the organization.

Executive Leadership

This department focuses on driving sales through online channels and managing customer interactions in the digital space.

Online Sales

This department oversees and optimizes the operational processes and resources of the organization.

Happy / Happy Pay

Org chart

Teams

Customer Loyalty

Executive Leadership

Online Sales

Operations Management

Offices

Happy / Happy Pay

Org chart

Teams

Customer Loyalty

Executive Leadership

Online Sales

Operations Management

Offices

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