Maria Zenagui Glaïli Román

Maria Zenagui Glaïli Román is an accomplished customer success professional with extensive experience in various roles at Happy Scribe since November 2020, including Customer Success Lead, Customer Success Manager, and Customer Support Specialist. In these positions, Maria has championed customer success initiatives, developed strategies for customer adoption and satisfaction, and led high-performing teams while collaborating with cross-functional departments. Previously, Maria worked at Airbnb as a Loyalty Specialist and was part of the Trip Experience and Customer Experience teams, supplementing this experience with a role as Front Desk Manager at exe Hotels. Maria holds degrees in Translation and Interpretation from Universitat Pompeu Fabra and a professional certificate in hotel reception from Escola Superior de Turisme Barcelona.