Jamie Shears

Jamie Shears is a seasoned professional with extensive experience in Service Asset and Configuration Management. Currently serving as the Service Asset and Configuration Manager at Hargreaves Lansdown since June 2022, Jamie plays a crucial role in Process Design and Solution Architect for a Global Managed Services CMDB while contributing to the ITSM Governance team. Previously, Jamie held positions such as Service Asset and Configuration Management Architect and ITSM Governance Manager at Logicalis UK, Global Asset & Configuration Manager at Rabobank International, and Lead IT Service Management Consultant at TeamUltra Ltd, where significant involvement in large-scale ServiceNow projects and global policy design was demonstrated. With a strong background in ITSM deployments across major financial institutions and a BTech in Civil Engineering from Cape Peninsula University of Technology, Jamie brings a wealth of expertise to the field.