Colin Crowley

Colin Crowley is an accomplished professional with extensive experience in customer support, advocacy, and experience management across various industries. Currently serving as an Advisor for Hark since January 2023, Crowley previously held significant roles including Vice President of Customer Support at Maven Clinic, where leadership of a diverse team focused on enhancing customer service. At Freshworks, responsibilities included Head of Customer Advocacy and Senior Director of Customer Success, where Crowley led teams in customer engagement and strategic initiatives. At Freshly Inc., Crowley built a global customer service department from scratch, achieving top-tier customer service metrics. Prior experience includes leadership roles at TicketNetwork, overseeing consumer transactions and customer loyalty teams, and entrepreneurial efforts as founder and president of Speerhead Theatricals. Academic achievements include a Master’s degree in Security Studies from Georgetown University and a Bachelor’s degree in History and Political Science from Northwestern University.