Melissa Klug

Senior Vice President Contact Center Solutions - Operations at Harland Clarke

Melissa Klug has held various leadership roles at Harland Clarke from 2001 to present. As Vice President of Contact Center Operations, Melissa managed over 1000 agents and 5 facilities. As Executive Director of Contact Center Optimization, Melissa oversaw contact center call flow, routing, and workforce planning. Currently, as Senior Vice President of Contact Center Solutions, Melissa has overall responsibility for all Contact Center sites and daily operations.

Links

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Manager

John O’Malley

Chief Executive Officer, Harland Clarke Holdings

Peers

Corbin Christensen

Vice President, Strategy And Pricing

Matt Ames

Vice President Key Markets - Harland Clarke

Ken Smith

Ph.d., Vice President Procurement- Direct Materials And Logistics

Timeline

Senior Vice President Contact Center Solutions - Operations
January, 2017 - present
Executive Director Contact Center Optimization
July, 2006

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