Ninfa M.

Ninfa M. is a seasoned healthcare professional with extensive experience in patient experience and performance improvement. Currently serving as Patient Experience Manager at Harlingen Medical Center since May 2022, Ninfa M. oversees both general and clinical orientation for new medical staff while managing patient treatment and overall experience. Previously, Ninfa M. held the role of Performance Improvement Manager, focusing on organization-wide initiatives. Experience also includes a Case Manager role at Insight Global, where coordination of care for unaccompanied minors was prioritized, and an Accreditation Coordinator position at UHS, emphasizing regulatory readiness. Early career accomplishments include work as a Crisis Case Manager at Tropical Texas Behavioral Health, strengthening community relationships. Educational qualifications include a Master of Science in Organizational Leadership - Healthcare Administration from Northcentral University and a Bachelor of Science in Psychology, Social Work from the University of Texas at Brownsville.