Helena Henderson is a seasoned professional in SaaS sales and support operations, currently serving as the SaaS Sales & Support Operations Manager at Harmonic since June 2011. In this role, Helena manages and trains team members on SAAS processes, analyzes monthly data, and presents metrics to track improvements and ongoing requirements. Helena has a proven track record in leading automation efforts, overseeing global SaaS order and invoice management, and enhancing sales processes for improved efficiency. Prior to joining Harmonic, Helena held roles in customer service and education, building a diverse background that includes experience as an Authentication Specialist at Symantec LTD and an English teacher. Helena holds a Bachelor's Degree in Business Leadership and Management from The Open University and various teaching certifications.
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