James Marland

James Marland has over a decade of experience in the hospitality and customer success sectors. Currently serving as a Customer Success Architect at Harri since March 2022, James has held various roles including Senior Customer Success Manager and Customer Success Manager at the same company. Prior to Harri, James was the General Manager at Giggling Squid and wagamama, where leadership and operational management were key responsibilities. Additional experience includes a role as Group Leader at Randstad overseeing a ventilator project, and diverse management positions at TGI Fridays UK, where James advanced from Team Leader to Restaurant Manager. During a freelance period, James specialized in brand development and strategic consultancy, enhancing service identities for various venues.