Maria Rebecca Garcia

Maria Rebecca Garcia has extensive experience in operations management and customer service, currently serving as Operations Program Manager at Harte Hanks since April 2020, where accountability for over 400 call center team members is a key responsibility. Previous roles include Virtual Customer Service Representative II at Comcast, Frontline Manager for Facebook, Instagram, and WhatsApp at Genpact, and Operations Manager at UnitedHealth Group. Maria has a solid background in managing teams, handling escalations, providing training, and analyzing performance metrics. Educational qualifications include a BS in Public Administration and Social Service Professions from Universidad Autónoma del Estado de Morelos and a BS in Multinational Organizational Studies from St. Mary's University.