Laura Harwood

Laura Harwood has extensive experience in the insurance and customer service sectors, currently serving as the Home Claims Operations Manager at Hastings Direct since May 2012. Throughout the tenure at Hastings Direct, Laura has held several leadership roles including Renewals and New Business Contact Centre Leader, Contact Center Manager, and Team Lead. Prior experience includes working as a Broker at Westminster Motor Insurance Association Limited from March 2010 to May 2012 and as a Hairdresser at Ministry of Hair from June 2008 to May 2010. Laura's educational background includes studies at Sussex Downs College and St Richards Catholic College.