Hastings Direct
Rebecca Winterhalder MSc ACII has a diverse work experience in the insurance industry. Rebecca is currently working at Hastings Direct as the Head of Motor Claims Operations, specifically focusing on Accidental Damage. Prior to this, they worked at Ageas UK in various roles including Vehicle Damage Manager, Motor Claims Operations Manager, and Motor FNOL Controller. In these positions, they were responsible for managing teams, overseeing vehicle damage claims, implementing strategies to reduce claims inflation, and improving claims processes. Before joining Ageas UK, Rebecca worked at Groupama Insurances as a Claims Analyst and Commercial Claims Team Leader. In these roles, they were involved in project management, improving claims processes, and leading a team of claims professionals.
Rebecca Winterhalder MSc ACII completed their Master of Science (MSc) degree in Insurance and Risk Management at Cass Business School from 2016 to 2018. Prior to that, they earned a Bachelor of Science (BSc) degree in Psychology from the University of Portsmouth, which they completed from 2006 to 2009. Rebecca also holds additional certifications, including ProSci Practitioner from Prosci in 2018, Chartered Insurer from the Chartered Insurance Institute in 2015, Advanced Diploma in Insurance (ACII) from the Chartered Insurance Institute in 2014, Certificate in IT for Insurance Professionals (CITIP) from the Chartered Insurance Institute in 2013, and Certificate in Project Management from the Association for Project Management in 2013.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.