Hastings Direct
Ryan Norton has a significant amount of work experience in the field of engineering and technical support. Ryan most recently worked for Hastings Direct as the Head of Cloud Engineering, starting in 2021. Prior to that, they worked for Lloyds Banking Group as a Senior Engineering Lead from 2020 to 2021, where they played a key role in responding to the Covid-19 pandemic. Ryan also had a long tenure at Lloyds Banking Group from 2014 to 2020, where they held various roles including Engineering Lead and SCCM Technical Specialist. Ryan began their career as a Technical Support Officer at Wakefield MDC in 2008 and worked as an ICT Technician at Freeston Business & Enterprise College from 2006 to 2008.
Ryan Norton attended New College Pontefract and obtained an AVCE in ICT. Ryan also attended Normanton Freeston High School and obtained their GCSE's. In terms of certifications, they acquired various certifications from Microsoft such as Microsoft Azure Fundamentals, MCSE: Cloud Platform and Infrastructure, MCTS: Administering and Deploying System Center 2012 Configuration Manager, MCSE: Server Infrastructure 2012, MCSA: Windows Server 2012, and Server Virtualization with Windows Server Hyper-V and System Center Specialist. Additionally, they obtained an ITIL Foundation certification. In December 2022, they became a Microsoft Certified: Azure Administrator Associate.
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Hastings Direct
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Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.